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User agreement

1. General provisions

1.1. This User Agreement governs the use of the Frozen Store online service, including its pages, functions, digital goods, and related services.

1.2. By using the Service, including browsing the catalog, registering, placing and paying for an order, receiving a digital product, or contacting support, the User confirms that they have read and fully accepted this Agreement.

1.3. If the User does not agree with these terms, they must stop using the Service.

2. Nature of the services and digital goods

2.1. The Service provides intangible digital goods and services, including but not limited to profiles, digital access, informational materials, software solutions, curated selections, and other service-based offerings.

2.2. Goods and materials available through the Service may include:

  • information from open sources,
  • materials created by the Administration and/or third parties,
  • structured data, instructions, curated collections, recommendations, and digital products.

2.3. The User understands that the value of the Service may lie in the selection, systematization, verification, packaging, support, and updating of digital materials.

2.4. The Administration does not guarantee that any individual information elements are exclusive or unavailable elsewhere outside the Service.

3. Disclaimer and limitation of liability

3.1. The Service is provided on an “as is” basis.

3.2. The Administration does not guarantee:

  • that the Service will fully meet the User’s expectations,
  • that the User will achieve any financial, business, or professional result,
  • continuous or error-free operation of the Service.

3.3. The Administration is not liable for:

  • direct or indirect losses, including lost profits,
  • the consequences of how the User applies purchased goods, services, or materials,
  • the actions or inaction of third-party suppliers, payment systems, and external partners,
  • temporary technical failures, delays, access restrictions, or other circumstances beyond the Administration’s control.

3.4. The User independently bears full responsibility for how and where purchased materials are used.

4. Lawful use

4.1. The Service is not intended to promote, support, or organize unlawful activity.

4.2. The User agrees to use the Service only in compliance with applicable law, platform rules, payment system requirements, supplier terms, and third-party policies.

4.3. Full responsibility for the legality of use lies with the User.

5. Intellectual property

5.1. All materials, texts, interface elements, structures, visuals, instructions, and other objects published in the Service are protected by intellectual property law.

5.2. Without the rightsholder’s consent, the User may not copy, redistribute, resell, transfer, or otherwise exploit Service materials beyond normal use of the acquired digital good or service.

5.3. Violation of intellectual property rights may lead to service restrictions without compensation and to other legal consequences.

6. Access restriction and refusal of service

6.1. The Administration may suspend, restrict, or terminate access to the Service if the User:

  • violates this Agreement,
  • abuses the Service or creates security risks,
  • triggers legal, provider, or payment-system requirements requiring restriction.

6.2. Access restriction does not cancel obligations that arose before such restriction.

6.3. The Administration also reserves the right to refuse service to users whose actions create excessive risks for the Service, payment providers, suppliers, or third parties.

7. Payments and refunds

7.1. Payment for digital goods and services is made under the conditions displayed in the Service at the time of ordering.

7.2. Due to the intangible nature of digital goods and services, refunds after delivery, access provision, or service start are generally not available, except in the cases described below.

7.3. A refund may be reviewed if:

  • the service was not provided due to a technical issue on the Service side,
  • access to the digital product was not actually provided,
  • the order could not be fulfilled for reasons on the Service side.

7.4. To request a refund, the User must contact support within a reasonable time after payment and clearly describe the issue.

7.5. Refunds or other settlement options are considered individually based on the circumstances of the specific order.

7.6. The User agrees not to initiate a forced chargeback through a bank or payment system without first contacting Service support and attempting direct resolution.

8. Privacy

8.1. To operate the Service, the Administration may process the minimum technical and registration data required for service delivery.

8.2. The Administration takes reasonable technical and organizational steps to protect data, but cannot guarantee absolute security during Internet transmission.

8.3. By using the Service, the User agrees to this processing insofar as it is necessary to fulfill orders, provide support, ensure security, and improve the Service.

9. Changes to the terms

9.1. The Administration may amend this Agreement at any time without individual notice to each User.

9.2. The current version is published within the Service and takes effect from the moment of publication unless otherwise specified.

9.3. Continued use of the Service after publication of a new version means acceptance of the updated terms.

10. Contact information

10.1. For questions related to orders, payments, refunds, or Service usage, the User may contact support through the contacts listed on the Frozen Store website.

10.2. By using the Service, placing an order, or paying for a digital good, the User confirms they have read and accepted this User Agreement in full.