Contact information

Customer Support

Our support team works every day from 10:00 to 19:00 (Moscow time). We do our best to reply quickly and clearly.

How to contact us

The only current support contact is:
https://t.me/Frozenstore_support

Before you message us, please prepare:

If your question is related to an order, include all the key details at once so we can resolve it faster:

1. Order number
2. What exactly is wrong: blocked, cannot log in, wrong password, and so on
3. A screenshot of the issue and details about invalid profiles, if applicable

Important: Please contact support only about the issue itself. This saves both your time and ours.